Terms & Conditions
Restrictions on Use
Third Party Links and Hyperlinks
HRMP website may be hyperlinked by other websites not owned or maintained by HRMP or its affiliated parties. HRMP does not sponsor traffic to its website from external sources, and these links are provided as a service to users of those respective sources. When you follow a link to a third party website from HRMP website and access external content, you agree to the respective third party policies and terms of the websites you visit. HRMP is not responsible for the content of external third party links, which you should access at your own risk and discretion. HRMP does not guarantee the completeness, accuracy, or safety of third party links. HRMP provides hyperlinks as a convenience to customers and website users, and links to third party websites do not represent an endorsement of other organizations, their products, or their services by HRMP.
HRMP does not assume any responsibility for your use of the Internet or the downloading of potentially harmful files. You are responsible for protecting your computers and mobile devices from viruses, malware, worms, Trojan horses, and other security risks that may harm the integrity of your hard drive, files, or operating systems. You are responsible for protecting your data with personal anti-virus software, firewalls, and other sufficient programs, and recovering your lost data, in the event of a security breach or malfunction. HRMP MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, BY LAW OR OTHERWISE, WITH REGARD TO THE USE OF OUR WEBSITE AND OTHER DIGITAL PLATFORMS, OR ANY PRODUCTS OR SERVICES PURCHASED THEREON, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. YOUR USE OF HRMP WEBSITE IS AT YOUR OWN RISK, AND THE CONTENT CONTAINED ON OUR WEBSITE IS PRESENTED AS IS AND WITHOUT GUARANTEE AGAINST ERRORS, DEFECTS, OR SECURITY RISKS. WARRANTIES ON PRODUCTS MAY BE AVAILABLE FROM THE MANUFACTURER THEREOF. WE MAKE NO WARRANTY REGARDING, AND ARE NOT RESPONSIBLE FOR ANY INTERRUPTION OF, INTERNET SERVICE. WE EXPRESSLY DISCLAIM ANY RESPONSIBILITY FOR ANY LOSS, DAMAGE OR INJURY TO PERSONS OR PROPERTY CAUSED BY YOUR USE OF THE WEBSITES AND OTHER DIGITAL PLATFORMS. You are responsible for the entire cost of servicing, repairing, or correcting any loss or damage resulting from the use of HRMP website. Prices and availability of products sold on HRMP website may change without notice. HRMP does not assume responsibility for your use of the Content on its website and cannot be liable if your actions infringe on the rights and privacy of others. All of the information on HRMP website applies only as of the posted date, and HRMP has no obligation to update or remove such information upon request.
Limitation of Liability
HRMP and the “Indemnified Parties” (defined below) will not be liable or responsible for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if HRMP was advised of the possibility of such damages. At no point will the collective liability of HRMP or any of the aforementioned parties (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 or the amount you have paid to HRMP for the applicable Content or service out of which liability arose. The limitation on liability set forth above may not apply in certain states. In these states, you may have additional remedies or damages available to you.
Choice of Law and Jurisdiction
Tracking Information Legal Restrictions
Termination or Restriction of Access
(a) Disputes and Claims.
If any dispute or claim of any type arises between us with regard to your use of the HRMP website or any products or services sold or distributed through the website, the dispute or claim will be resolved by binding arbitration, rather than through the courts. The exception to this requirement is described in subparagraph (e) below. In arbitration, there is no judge or jury. The arbitrator, however, can award damages just as a judge or jury can.
(b) Arbitration Procedures.
Any arbitration proceeding will be administered by a neutral arbitrator who is a member of or affiliated with The American Arbitration Association (AAA), in accordance with its then current rules and procedures pertaining to consumer disputes. We will jointly select a single arbitrator, but if we cannot agree on the selection of an arbitrator, the AAA will designate the arbitrator for us. The arbitrator may conduct the arbitration by teleconference or videoconference. If the arbitrator deems it necessary to conduct the arbitration in person, the arbitration will be held at a location which is mutually agreeable to us. In the event we can’t agree on a location, the arbitrator shall choose a location, taking into account the cost and ability to travel of the parties.
(c) Arbitration Fees and Incentives.
The AAA rules will govern payment of all arbitration fees. HRMP will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
(d) No Class Actions.
We agree that all disputes between us will be resolved on an individual basis, and you may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
(e) Exceptions to Agreement to Arbitrate.
Either you or HRMP may assert claims, if they qualify, in small claims court in San Diego, California or in any United States county or parish where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Site, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in the arbitration described above.
(f) YOU UNDERSTAND, BY AGREEING TO ARBITRATE ALL DISPUTES AND CLAIMS AS SET FORTH ABOVE, THAT YOU ARE WAIVING YOUR RIGHT TO RESOLVE YOUR DISPUTE OR CLAIM THROUGH OTHER AVAILABLE DISPUTE RESOLUTION PROCESSES, INCLUDING COURT ACTIONS OR ADMINISTRATIVE PROCEEDINGS. YOU UNDERSTAND AND AGREE THAT YOU ARE ALSO WAIVING YOUR RIGHT TO A TRIAL BY JURY AND, PURSUANT TO SUBPARAGRAPH (d) ABOVE, YOUR RIGHT TO PARTICIPATE IN ANY CLASS ARBITRATIONS, ACTIONS , OR CONSOLIDATED OR REPRESENTATIVE ARBITRATIONS OF ANY KIND.
(g) Governing Law.
The Federal Arbitration Act and Applicable Federal Law will govern this agreement to arbitrate. Except for the provision relating to the waiver of class and representative actions, if a court decides that any part of this agreement to arbitrate is invalid or unenforceable, the remainder of this agreement to arbitrate shall remain in effect. If any court finds the provision relating to the waiver of class and representative actions to be invalid or unenforceable, then the entirety of this Section regarding Disputes shall not apply.
For more information on HRMP privacy practices and policies, please see the company’s Privacy Statement.
At the time you place your order, our system will validate the credit card information you provided and verify that funds are available in your account. If the information you provided during checkout fails to coincide with the information on file for the credit card you used, our security system will deny your order. If the information you provided is accurate, your credit card will be charged for the full amount of your order on the day that your order is shipped.
Shipping and Delivery
All delivery dates provided by HRMP are based upon the package size and weight of the order, and are estimates only. HRMP cannot guarantee the speed or accuracy of delivery dates provided by any of it’s commonly used shipping partners. HRMP is also not responsible for the security of deliveries that are missing or stolen from the delivery location. Deliveries become the sole responsibility of the customer once the order has reached the address indicated in the tracking information. HRMP does not guarantee that your order will be replaced or refunded in the event of a lost or stolen package.
HRMP does not provide a price match or low price guarantee when you make a purchase from our online store. Because actual pricing and sales tax costs vary from location to location, HRMP also does not guarantee the actual pricing for products sold at any of our stores. Your final total for purchases that you make online, or at any of our retail locations, may not reflect the same dollar amount that you would pay at another one of our stores.
Clearance and Promotional Items
Clearance prices are only good while supplies last, and are provided on a first come, first served basis. HRMP does not offer back orders or rain checks on clearance items. Our stores are not able to order, restock, or transfer in any clearance items, and HRMP does not substitute any other items for a clearance-priced item. Other sales, discounts, or promotional codes will not be applied to clearance pricing, and HRMP does not offer large quantity discounts. Clearance items are not eligible for, or count toward, any shipping promotions or discounts, even when combined with other items in your order. HRMP does not ship any clearance item, part, or product to another store. All sales for clearance items are final, and clearance items are sold “as is.” Clearance items cannot be returned or refunded. HRMP does not guarantee that the quantity of clearance items you order will be shipped. All quantities shown for clearance items are estimates, and if HRMP does not have the quantities you request when your order is processed, you will receive the quantities available to ship.
Your card is redeemable solely at HRMP in the United States. Your card is not redeemable for cash or credit, unless required by law. You should protect your gift card like cash. Your gift card is not a credit or debit card and has no implied warranties. Depending on the state of issuance, HRMP is the sole Issuer of your card, and the sole obligor to the card owner. The Issuer of the gift card may assign its rights and duties as Issuer in their entirety to any affiliate or other Issuer without recourse or consent of the gift card owner. If assigned, the Issuer shall have no obligation to the gift card owner, and the new Issuer will be the sole obligor. The Issuer is not responsible or liable for lost, stolen, or damaged cards, or for cards used without your permission except as required by law. Purchase, acceptance, or use of your card constitutes acceptance of these Terms and Conditions, which are subject to change without notice to the fullest extent permitted by law.
Where HRMP Gets Personal Information
Information You Provide
We may collect information from you in the following ways: • Payment information from credit, debit, and gift cards, as well as personal and business checks, such as your name, address, and bank account number, for processing payments • Background information from an HRMP Commercial Credit Account application • Usernames, passwords, and contact information from HRMP online accounts • Details from sweepstakes, contests, and other promotional programs • Tool rentals • Quote requests • Warranty purchases • Product returns and rebates If you are a retail customer, we do not store your credit card number. We use this information only to process individual transactions. If you are a professional customer, we store a token that allows us to process multiple transactions. Personal and Business Checks When you pay with a personal or business check at one of our retail locations, we will check your name, address, and other personally identifiable information, and then confirm that these details match your state-issued ID, such as a driver’s license or permit. Your driver’s license or permit number will be recorded on your personal and business check for verification and security purposes. Commercial Credit Account Applications When you fill out an application for a Commercial Credit Account, we will ask for some personally identifiable information in order to process your application. We may request your name, address, phone number, and the length of time you have lived at your current residence. We may also ask for your social security number for verification purposes, but disclosing this information is optional. If provided, your social security number will be secured in our electronic system. Your credit history will be validated using third party software. A determination of credit will be made by our internal Credit Department once your application has been processed. We have no liability or responsibility for the security of information processed using third party software.
Information Received Through Technology
Information Received From Third Party Sources
We may receive information about you from third party sources to help us correct or enhance our records and protect our business. We may inquire into your background if there is a potential financial risk for HRMP. For example, when you apply for a Commercial Credit Account at one of our stores, we may collect personal information and perform a credit history check using third party software in order to make a decision regarding the issuance of credit. Any information we receive in this manner will be kept confidential and only used for the previously stated legitimate business purposes.
How HRMP Uses Information
Your information helps us personalize products and services to meet your needs. We only use your personal information to support and further HRMP business functions, such as filling your orders, preventing fraud, creating targeted marketing efforts, and complying with legal requirements. HRMP uses information in the following ways: • Fulfilling and communicating with you about your orders or requests • Processing refunds, returns, and exchanges • Registering and servicing accounts • Administering contests, sweepstakes, promotions, and surveys • Personalizing our service offerings, websites, and advertisements • Improving your experience in our stores and on our websites • Managing your account • Processing Commercial Credit Account applications
How HRMP Shares Information
Your California Privacy Rights
Your Privacy Preferences
You may at any time change one or more of the following privacy preferences: • Update your personal information • Subscribe or unsubscribe from marketing and promotional emails • Deactivate your account To ensure that we have the most recent information available, we recommend that you update your digital profiles with HRMP whenever your information changes. You can keep your information current by taking the following actions: • Follow instructions included in emails that you are certain came from HRMP • Sign in or register for an online account and make sure we have the most recent contact information on file for you • Contact us directly by phone or email and provide your most recent mailing address, phone number, or email address We can help you keep your information safe on HRMP websites, but we cannot guarantee complete removal of your content and personal information from the Internet.
How HRMP Keeps Your Personal Information Secure
Whether you are shopping using our websites, mobile services, or physical stores, our associates utilize security measures to prevent unauthorized access to your personal information. These measures may include security access controls, information security technologies and policies, information disposal procedures, and participation in security training programs. The following are examples of security measures we use to protect your personal information: • Passwords to control access to your online account and help protect your information (Please keep all of your online passwords confidential) • Encryption technology to help protect your payment information during transport across the Internet (Look for “https” or the image of a closed lock or solid key in the URL field of your browser window) • Monitoring policies and security systems to prevent unauthorized access to locations where confidential information might be stored Unfortunately, even the best security measures cannot protect information from all unauthorized access. While we take the security of your personal information very seriously and have safeguards in place to protect it, HRMP cannot be responsible for any damages you incur which are associated with sharing personally identifiable information with HRMP. Social Media Links and Widgets HRMP websites may provide links and widgets to interact with Facebook, Twitter, and other social media sites. These features may collect your IP address or set cookies in your browser to allow certain features to function properly. They may also be hosted by a third party or directly on our websites. If you choose to post to social media or widgets through our websites, your activities may be under the jurisdiction of the respective social media sites you use and subject to their respective privacy and security policies. HRMP cannot guarantee the security of information shared through social media links and widgets. Please review the following paragraph for further information about the use of third party links. Third Party Links In addition to social media links and widgets, you may also find links to websites of HRMP partners, vendors, or advertisers. We do not endorse or have control over the security of third party websites. When you follow a link to a third party website and access external content, you agree to the respective privacy and security policies of the websites you visit. HRMP cannot be responsible for the ways in which other companies handle personal information. We recommend you review the privacy policies of each website you visit and stay informed of how your personal information is treated and used online.
Protecting Children’s Privacy
Audio and Video Monitoring
HRMP reserves the right to install and monitor security devices in any of our physical stores, distribution centers, corporate offices, and other locations, for the safety of our business, employees, and customers. We also reserve the right to record and monitor phone calls to improve our customer service and security policies, and to train new employees.
California Transparency in Supply Chains Act of 2010
California's Transparency in Supply Chains Act of 2010 requires retailers and manufacturers doing business in California to disclose efforts taken to eradicate slavery and human trafficking from their direct supply chains for tangible goods offered for sale, giving consumers additional criteria to make buying decisions. HRMP considers its reputation for integrity and fairness to be one of its most valuable assets. HRMP seeks to outperform its competition fairly and honestly and never through unethical or illegal business practices. HRMP expects its team members and supply chain vendors to comply in all respects with applicable laws and regulations in each governing jurisdiction that it does business. Supply chain vendors execute Master Supplier Agreements ("Agreements") with HRMP in which they take the following actions: 1. Warrant HRMP products do not violate any laws, ordinances, statutes, rules, or regulations, which include compliance with laws respecting the eradication of slavery and human trafficking 2. Acknowledge that slavery and human trafficking is not involved in the manufacture or sale of HRMP products 3. Acknowledge that HRMP supports the eradication of slavery and human trafficking from supply chains and seeks to partner with supplier partners who share the same policies and practices 4. Conduct an annual or semi-annual audit on HRMP products in order to regularly confirm that slavery and human trafficking does not play a part in the manufacture or sale of these products These Agreements create an affirmative obligation on the part of HRMP supply chain vendors to promptly provide notice of violation of any such laws, ordinances, statutes, rules, or regulations. The Agreements also require HRMP supply chain vendors to be accountable for any violations of law by providing the company indemnification for violations relating to its products. Agreements and certifications are updated on a periodic basis. HRMP expects its supply chain vendors to conduct their relationship with the company consistent with the HRMP Code of Business Conduct and Ethics ("Code"), and company supply chain team members annually confirm their understanding of that Code. Team members may report violations of the Code through anonymous reporting to an independent third party. HRMP has communicated to its supply chain vendors that the company supports efforts to eradicate slavery and human trafficking from supply chains, and their acknowledgment that their products are not manufactured and supplied in a manner inconsistent with those efforts. Annual training has been implemented for internal employees with direct responsibility for supply chain management. HRMP reserves the right to make periodic, unannounced audits of its supply chain vendors' facilities for compliance with the requirements of these Agreements, including compliance with laws, ordinances, statutes, rules, and regulations. HRMP reserves the right to remove supply chain vendors from the supply chain for non-compliance with these Agreements. HRMP does not utilize a third party for verification or unannounced audits at this time, but reserves the right to do so in the future. HRMP does not manufacture any products sold in the company's retail locations. For more information about the slavery and human trafficking eradication policies of HRMP branded-label supply chains, please visit their respective websites.